Frequently Asked Questions
Everything you need to know about Tectonic electronics and services.
What is the standard shipping timeframe for orders?
We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do Tectonic products come with a warranty?
Yes, all our electronic devices include a comprehensive 12-month manufacturer warranty that covers defects in materials and workmanship under normal use.
What is your return policy for opened electronics?
You can return items within 30 days of purchase. Please note that opened electronics must be in original condition with all accessories to qualify for a full refund.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's portal to monitor your shipment in real-time.
Are your products compatible with international power standards?
Most of our devices are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting support to confirm plug type compatibility.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for higher-priced items.